Choose this workshop if you are a franchisee or are responsible for the financial success of your center.

This transformative session is designed to boost your center's profitability. Our comprehensive workshop, "Maximizing Center Profitability: Strategies for Success," will:

• Equip you with the essential tools and knowledge needed to enhance your financial performance.

• Dive into detailed P&L training, explore staffing best practices, and learn how to optimize your marketing spend through efficiency metrics and reports.

• Gain insights into managing expenses relative to revenue, setting accurate budgets, and precise forecasting.

• Enhance your program scheduling efficiency and uncover the significance of key performance indicators (KPIs) in tracking your success.

• Discuss strategic program pricing to maximize revenue.

Don't miss this opportunity to transform your center into a thriving and financially successful center!

Choose this session if you are responsible for the sales, marketing or customer experience within your center

This session is dedicated to enhancing every touchpoint in your customer's journey—from initial contact through post-program engagement.

• Learn the art of best practice customer service, and delve into effective strategies for ensuring high engagement and satisfaction.

• Discuss the critical aspects of communication style and points, optimizing the greeting and waiting area experience, and maintaining impeccable cleanliness standards. Gain insights on effective lead and parent follow-up techniques, and refine your program's key talking points and messaging to resonate deeply with parents and students alike.

• Explore innovative methods for boosting parent and student satisfaction, and consider the impact of a redesigned ROA.

Join us to transform your customer interactions into lasting relationships built on trust and success!

Choose this session if you are a program director, coach or anyone involved with any aspect the consumer journey--Mindset Behavior Training benefits us all!

This workshop is meticulously designed to reinforce and expand upon the standards that underpin the success of our programs. Build comfort and confidence in achieving excellence in program delivery and support.

• New to Mindset? You will leave this workshop with foundational knowledge, and hands-on practice in learning how to implement the effective strategies for de-escalation to avoid a crisis. New participants will require only a half hour of TalentLMS coursework after convention to complete their Mindset Certification!

• Already Certified? Participants that certified last year will leave this workshop Re-Certified and with additional hands-on practice! (Re-certification of Mindset is required after the first year to build upon your existing knowledge and consistency in applying these strategies).

• Brain Balance Application: Taking a deeper dive into applying the principles of Mindset in the day to day challenges and scenarios faced at Brain Balance will help to enhance the effectiveness of your de-escalation communication and interactions.

This session promises to equip you with the knowledge and tools to effectively implement the Mindset training into the culture of your center to enhance proactive and productive communication.